Key Performance Indicators#
Overview#
The Product and Services team at 2i2c tracks its value delivery and performance through a set of Key Performance Indicators (KPIs). These KPIs help us measure our effectiveness in delivering products and services to meet the needs of our communities.
Primary KPIs#
User Satisfaction Score#
There are three main touch points for gathering user satisfaction scores:
Quarterly updates
Feature release blogs
Targeted community feedback from co-designed solutions
Google survey templates for each type can be found in the 2i2c Team Drive > Product > Community Satisfaction.
A lightweight report highlighting key insights is generated on a monthly basis by P&S to be shared with the wider team. This task will appear as a recurrent, auto-generated issue on the P&S board.
Please check the README file in the 2i2c Team Drive > Product > Community Satisfaction folder for more details on how to use these templates and generate reports.